If you’re passionate about customer satisfaction, then there’s never been a more exciting time to be part of the ROTOCON team. ROTOCON is committed to providing top-notch customer service every single day. We are looking for a new team member who shares our passion and will add value to our reputation. Is that you? To discover more about the world of ROTOCON, visit our website, read the testimonials and editorials, and experience our unique culture through the eyes of the ones who know it best–our satisfied customers.
Job Title: Field Service Technician (certified)
Job Location: Remote (based out of Johannesburg)
Job Overview
The certified field service technician will be responsible for the installation, repair, and service of equipment supplied by ROTOCON within the assigned region and designated accounts. This person will travel to sites as needed to perform maintenance, troubleshoot, and repair issues at industrial facilities. This person must have an engineering mindset with a very hands-on approach and a great customer and principal interface. The work will require travel, sometimes on short notice, and may require extended trips. A get-it-done mentality is expected of all ROTOCON’s field service technicians.
ResponsibilitiesandDuties
• Install, commission, service, and troubleshoot ROTOCON control and propulsion installations at customer site locations
• Travel on very short notice to troubleshoot existing installations.
• Troubleshoot at site locations and determine suitable resolutions and implement corrective actions
• Provide training and instruction to customers/operators.
• Perform engineering tasks as directed to facilitate proper service, technical integrity, installation, and commissioning
• Provide continuous support in response to customer service calls
• Perform other duties assigned by management to meet business needs
• Interact and communicate with internal customers such as production personnel, engineers, and management
• Coordinate closely with ROTOCON sales and operations
QualificationsandSkills
• Education level
• Matric or Equivalent
• Qualified Electrician or equivalent certified accredited practical skills
• Technical Engineer Certificates on production equipment
• Experience
• Maintenance / Faultfinding / Installations of production equipment in the packaging, printing, labelling industry
• UV Inkjet & application experience is a plus
• Detailed knowledge of instrumentation and control systems for sensors, electronics, mechanics, pneumatics, and hydraulics
• Knowledge of computer and PLC systems
• Must be decisive regarding completion of tasks and job methods
• Prioritize workload and shift work activities to meet business needs, department goals, and customer satisfaction
• Follow oral and written instructions and give strong attention to detail
• Capable of working unsupervised
• Willing to learn about new and innovative technologies
• Establish and maintain positive, cooperative, working relationships
• Good verbal, written, and interpersonal communication skills are essential
• Driving License (Code B)
• Physical abilities (Capable & able to do manual labour & work in tight enclosed areas inside machines)
Salary and Benefits
• Salary (To be discussed)
• Flexible hours (08:00 – 17:00, Depending on customer & ROTOCON requirements)
• Company Vehicle, Phone, Tablet/laptop
Mobile + 27 (0) 82 3776 671
Telephone + 27 (0)11 397 2172
